:root{font-family:system-ui,-apple-system,Segoe UI,sans-serif;color:#172b27;background:#fafcfb;font-size:16px;--green:#087f6c;--line:#e0e8e4}*{box-sizing:border-box}body{margin:0}main{max-width:960px;margin:0 auto;padding:32px 20px}h1{font-size:34px;margin:12px 0 8px}h2{font-size:22px}.hero{text-align:center;margin:10px 0 28px}.logo{width:160px;height:160px;margin:auto}.brandLogo{display:block;width:100%;height:100%;object-fit:contain}.brand{font-size:11px;letter-spacing:2px;color:#52766b;margin-top:18px}p,small{color:#5d6d67}.language{display:flex;gap:8px;justify-content:center;margin:15px}.services{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:20px 0}.services article{background:white;border:1px solid var(--line);border-radius:17px;padding:17px;display:flex;gap:15px;align-items:center}.services span{font-size:30px;color:var(--green);background:#eafaf2;padding:2px 10px;border-radius:10px}small{display:block;margin-top:4px}.card{background:white;border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:0 6px 25px #16372a05}#onboarding{max-width:580px;margin:auto}label{display:block;font-size:14px;font-weight:600;margin:14px 0 7px}input,textarea,select{font:inherit;width:100%;border:1px solid #ccd9d3;border-radius:10px;padding:12px;background:white;color:inherit}textarea{resize:vertical}button{font:inherit;cursor:pointer;border:1px solid var(--line);background:white;border-radius:10px;padding:10px 16px;color:var(--green)}button:hover{background:#edf8f2}button:disabled{opacity:.55;cursor:wait}.primary{background:var(--green);color:white;border:0}.primary:hover{background:#066855}.check{display:flex;gap:10px;font-weight:400;line-height:1.5}.check input{width:18px;flex-shrink:0}.notice{background:#eef8f2;border-radius:10px;padding:12px;font-size:14px;line-height:1.5}.notice:empty{display:none}.hidden{display:none!important}.chat{padding:0;overflow:hidden}.chatHead{padding:18px 22px;background:#fcfdfc;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:10px}.chatHead strong{color:var(--green)}.messages{padding:20px;min-height:280px;max-height:540px;overflow:auto}.bubble{width:fit-content;max-width:85%;border:1px solid var(--line);padding:13px 17px;border-radius:17px;margin:0 0 16px;white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}.bubble.user{margin-left:auto;background:#eaf8f2;border-color:#cdebdc}.bubble small{font-size:11px}.bubble img{max-width:100%;max-height:250px;display:block;border-radius:9px;margin-top:10px}.chat form{padding:0 20px 16px}.composer{display:flex;align-items:center;justify-content:space-between;gap:10px}.attach{color:var(--green);font-weight:500;font-size:13px}.attach input{padding:6px;font-size:12px;max-width:280px}.chatFooter{border-top:1px solid var(--line);display:flex;gap:10px;padding:15px 20px}.chat .notice{margin:0 20px 15px}footer{text-align:center;font-size:12px;margin-top:30px}a{color:var(--green)}#error{color:#a53535;white-space:pre-wrap}.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.adminTop{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.filters{display:flex;gap:10px;margin:20px 0;flex-wrap:wrap}.filters>*{flex:1;min-width:140px}.adminGrid{display:grid;grid-template-columns:1fr 1.2fr;gap:18px}.ticket{display:block;width:100%;text-align:left;margin:8px 0;padding:15px;color:#172b27}.ticket strong,.ticket small{display:block}.tag{font-size:11px;display:inline-block;background:#e9f6ef;padding:3px 7px;border-radius:5px;margin-top:8px}.adminDetail{min-width:0}.adminDetail .messages{max-height:480px;padding:0}.toolbar{display:flex;gap:8px;flex-wrap:wrap}details{margin:25px 0}.wide{width:100%}:focus-visible{outline:3px solid #39a98c;outline-offset:3px}@media(max-width:680px){main{padding:20px 12px}h1{font-size:28px}.services{gap:8px}.services article{padding:12px;gap:8px}.services span{font-size:24px;padding:2px 6px}.services strong{font-size:13px}.services small{font-size:11px}.card{padding:18px}.chat{padding:0}.bubble{max-width:94%}.adminGrid{grid-template-columns:1fr}.chatHead{font-size:13px}.attach input{max-width:200px}}

pre.notice{white-space:pre-wrap;overflow-wrap:anywhere;font-family:inherit;font-size:.85rem} .attach:has(input:disabled){opacity:.5}

.phoneFields{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:12px}.phoneFields>div{min-width:0}@media(max-width:420px){.phoneFields{grid-template-columns:1fr;gap:0}}

@media(max-width:680px){.logo{width:136px;height:136px}}

.serviceChoices{border:0;padding:0;margin:0}.serviceChoices legend{text-align:center;width:100%;font-weight:600;font-size:14px}.services .serviceOption{background:white;border:1px solid var(--line);border-radius:17px;padding:17px;display:flex;gap:12px;align-items:center;margin:0;cursor:pointer}.serviceOption input{width:18px;flex-shrink:0;accent-color:var(--green)}.serviceOption:has(input:checked){border:2px solid var(--green);background:#eef8f2}.serviceOption small{font-weight:400}

.imagePreview{display:block;padding:0;border:0;background:transparent;margin-top:10px;cursor:zoom-in}.imagePreview img{margin:0}.imageViewer{width:94vw;max-width:1100px;height:90svh;border:0;border-radius:16px;padding:16px;color:#172b27}.imageViewer::backdrop{background:#000b}.viewerToolbar{display:flex;align-items:center;gap:8px}.viewerToolbar strong{margin-right:auto}.imageStage{overflow:auto;height:calc(100% - 80px);touch-action:pan-x pan-y pinch-zoom}.imageStage img{display:block;max-width:100%;max-height:100%;object-fit:contain;margin:auto}.imageStage.zoom2 img{width:150%;max-width:none;max-height:none;margin:0}.imageStage.zoom3 img{width:220%;max-width:none;max-height:none;margin:0}#viewerStatus:empty{display:none}

/* Accessible first-time introduction and above-the-fold chat entry. */
.firstTime{margin:12px 0 8px;padding:14px 18px}.firstTimeToggle{display:flex;width:100%;align-items:center;justify-content:space-between;background:transparent;color:var(--green);border:0;font-size:1rem;font-weight:700;text-align:left;cursor:pointer;padding:7px 0}.firstTime #firstTimeContent{padding:8px 0}.firstTime #firstTimeContent[hidden]{display:none}.quickStart{text-align:center;margin:10px 0 16px}.quickStart button{width:min(100%,380px);font-size:1.03rem}.hero{padding-bottom:12px}.hero .brandLogo{object-fit:contain}.bubble strong{font-weight:700}#onboarding{scroll-margin-top:14px}

/* Preserve the welcome text’s intentional paragraph spacing. */
#firstTimeDescription { line-height: 1.65; }

/* V10: responsive and readable administrative inbox */
.adminPage main {max-width:1600px;width:100%;margin:0 auto;padding:28px clamp(12px,2vw,32px)}
.adminPage .adminGrid {display:grid;grid-template-columns:minmax(280px, 35fr) minmax(0, 65fr);gap:18px;align-items:start}
.adminPage .adminGrid > .card {min-width:0}
.adminPage #list {max-height:75vh;overflow-y:auto;overflow-x:hidden}
.adminPage .ticket {overflow-wrap:anywhere;word-break:normal}
.adminPage .ticket small {white-space:normal;line-height:1.5}
.adminPage .adminDetail {min-width:0;overflow-wrap:anywhere}
.adminPage #details,.adminPage #detailTitle {overflow-wrap:anywhere;word-break:normal}
.adminPage #caseData,.adminPage #diagnostics,.adminPage #imageAnalysis pre {white-space:pre-wrap;overflow-wrap:anywhere;max-width:100%;overflow-x:auto}
.adminPage #contactWhatsApp {display:inline-block;max-width:100%;overflow-wrap:anywhere;padding:11px 14px;border-radius:10px;text-decoration:none;margin:10px 0}
.adminPage #history {min-width:0;max-height:65vh;overflow-y:auto}
.adminPage #history .bubble {max-width:90%;overflow-wrap:anywhere;white-space:pre-wrap}
.adminPage .adminGrid input,.adminPage .adminGrid textarea,.adminPage .adminGrid select {min-width:0;max-width:100%}
@media(max-width:900px) {
  .adminPage .adminGrid {grid-template-columns:minmax(0,1fr)}
  .adminPage #list {max-height:42vh}
  .adminPage #history {max-height:65vh}
}
@media(max-width:600px) {
  .adminPage main {padding:14px 10px}
  .adminPage .adminGrid {gap:12px}
  .adminPage .adminGrid > .card {padding:16px}
  .adminPage #history .bubble {max-width:96%}
}

/* V11 blue, sky blue and white visual identity */
:root{--green:#0869b5;--line:#c9e2f4;color:#173a5a;background:#f1f9ff}
body{background:#f1f9ff}p,small{color:#486780}.brand{color:#356d99}
.services span{background:#dff2ff;color:#0869b5}.card{box-shadow:0 6px 25px #145c9212}
input,textarea,select{border-color:#bad5e8}button{color:#0869b5}button:hover{background:#e2f3ff}
.primary{background:#0869b5;color:#fff}.primary:hover{background:#064f8a}
.notice,.serviceOption:has(input:checked){background:#e0f3ff}.chatHead{background:#f3faff}
.bubble.user{background:#dff2ff;border-color:#b8ddf6}.tag{background:#dff2ff}
:focus-visible{outline-color:#39a7e8}
.services{grid-template-columns:minmax(0,1fr);max-width:650px;margin:20px auto}
.services .serviceOption{justify-content:center;min-height:82px;width:100%}
.services .serviceOption:has(input[value="envios"]){background:#e6f5ff;border-color:#77b8e9}

/* v13 */
.teamAccess{text-align:center;margin:22px auto 32px;font-size:.85rem}.teamAccess a{color:#1461a8}.brandLogo{border-radius:50%;object-fit:contain;background:transparent}.adminPage .adminGrid{display:grid;grid-template-columns:minmax(280px,35fr) minmax(0,65fr);gap:18px}.adminPage .adminGrid>.card{min-width:0}.adminPage #history .bubble{overflow-wrap:anywhere;white-space:pre-wrap}.adminPage #caseData{white-space:pre-wrap;overflow-wrap:anywhere}@media(max-width:900px){.adminPage .adminGrid{grid-template-columns:minmax(0,1fr)}}